ABSTRACT
Electronic government (e-government) is about transforming the way government interacts with the governed. Critical to the success of e-government transformation is the understanding that e-government is not just about the automation of existing process and inefficiencies. E-government and e-learning are two of the key strategic initiatives of the global movement to transform government. E-government consists of actions to produce and deliver government services to citizens, not in the traditional face-to-face manner, but instead through the use of communications technology. Implementation of e-government strategies has expanded across all levels of government since the early, tentative steps in the late-1990s to transform government through the application of information and communications technologies. The drive to implement e-government has clearly become a global phenomenon. E-learning is often considered to be synonymous with distance learning, with the terms used interchangeably. Government organizations increasingly use such strategies as e-procurement, e-government, and e-learning to deliver content to their respective constituencies.
