ABSTRACT
This chapter discusses the role of knowledge management and the processes by which this element of strategic management is implemented. The federal government’s concern with improving the performance of government agencies through better management of information can be traced as far back as 1943, when the first call for local governments to collect data by measuring their performance offered guidelines for the government to follow. Many governments recognize the importance of free and effective sharing of knowledge in the success of their organizations. Many government agencies are also providing a mobile communications capability for their knowledge workers. Knowledge-management processes abet the organizational drive to harness the existing knowledge held by the people in government agencies, thereby fostering creative problem solving by government workers at all levels. Knowledge mapping is a way of identifying the sources of knowledge and fixing the location of key holders of knowledge within an organization.
