ABSTRACT
This chapter addresses some of the human-capital challenges and the processes and procedures governments are adopting to deal with those challenges. It describes concepts involved in developing and implementing strategic approaches to manage human capital and the process of transforming government agencies. People are needed to do the planning, implementing, and directing of operational strategies and tactics, including the transformation of government operations. In 2005, during testimony before a US Senate subcommittee, Comptroller General Walker reported considerable progress in strategic human-capital management by government agencies. Strategic workforce planning meets two important needs. First, the process makes it possible to align an agency’s human-capital program with its existing and future mission and program goals. Second, the end product of the planning process results in long-term strategies for finding, developing, and retaining the workforce needed to conduct the business of the agency.
