chapter  12
Hierarchy of Court Administration: Proactive Management
Pages 74

All courts should be proactive in their management. If courts do not change and improve, either others will change them or they will stagnate and become increasingly irrelevant. Once courts assure their mission critical needs and fulfill the needs and obligations in the second and third levels of the Hierarchy of Court Administration, they should look to be and do all they can to be proactive. In Maslow's Hierarchy, esteem has two elements: self-esteem and the esteem of others. Proactive management by courts brings both types of esteem to courts: a sense of accomplishment and pride from improving court operations and delivering better service and access, which also improves the lives of the judges and staff, and citizens' appreciation of the improvements the court is making. Therefore, proactive management supports stakeholders' efforts to increase resources and to introduce programs that will make the entire justice system work better.