ABSTRACT
This chapter provides a model for reviewing problem-solving processes in teams and facilitates a team review process. Teams often need to pool ideas and work together to solve problems. The development of problem-solving capability requires a number of interlinked skills. This activity looks at the ability of a team to develop and utilize these skills. Choose a meeting of the team to be reviewed. Ideally, this should be a genuine problem-solving session where solutions to important or difficult problems are to be developed through the interaction of team members. The chapter talks about the assessment methods, notes on problem solving, and how the problem have been categorised. The problems are categorised into Mysteries, puzzles, dillemmas, and difficulties. The chapter also talks about the effective methodologies to the problem categorized.
