ABSTRACT
This chapter describes the findings of a series of targeted inspections that considered the arrangements and measures for managing and preventing work-related violence in train operating companies. Railway employers also have legal duties to describe arrangements for managing work-related violence in the safety case they are required to submit in order to be allowed to operate. Health and safety executive's has for many years regarded violence to staff as a health and safety risk which can and should be managed as any other workplace risk, and produced guidance to assist employers in this duty. Health and safety executive defines violence as any incident in which an employee is abused, threatened or assaulted by a member of the public in circumstances related to their work. The inspections of six train operating companies considered what measures should be, and were in fact, in place to prevent or control work-related violence.
