ABSTRACT
Effective performance management is the key to achieving organizational goals. Ideally, the organizational goals are cascaded down to organizational components and ultimately to individuals. Performance management involves a set of steps beginning with establishing goals and communicating these expectations to employees, developing employees' skills and abilities, measuring their performance through an appraisal process, rewarding good performance, and taking action to correct poor performance. The first step in the process is to set goals for the employee. Developing employees' knowledge and skills plays an important part in their growth, which in turn contributes to retention and their ability to achieve the goals set out for them. According the office of Personnel Management, mentoring can be a formal or informal relationship between two people. It can increase morale, productivity, and career development, but it requires resources and planning to be effective.
