ABSTRACT
This chapter looks at how Public Sector Assessment and Improvement model (SPAI) was adapted, including a discussion of the process model, the assessment categories, and their importance. It illustrates the adaptation with examples of language and processes that are relevant to the public sector and can be understood by its members and constituents. The chapter explains the model and discusses how it can be applied. PSAI takes the business and nonprofit criteria and customizes them to the concerns of the public sector. The PSAI model is made up of several categories, each representing an area in which any public sector organization must demonstrate effectiveness. First three categories are: leadership, constituents, and the workforce, these categories are referred to as the Human Factors group. The second set of three categories is called the Operational Factors group and includes the categories of strategic planning, measurement and analysis, and programs and processes.
