ABSTRACT
This chapter presents the key concepts of process management and describes how the methodology can be used in the testing industry using hypothetical but realistic data. In the testing industry, as everywhere else, the authors tend to think of the work that they do as individual tasks. The chapter discusses the importance of the process view by describing the functional view of an organization and its shortcomings. The test creation process is used as an example to illustrate the concepts, but the procedure can be used for all core and enabling testing processes. There is a chicken-and-egg problem as the authors think about viewing testing activities in terms of processes. Process mapping involves the pictorial depiction of the activities of a process in the form of a flow chart. Most organizations implementing process management document their processes at least up to the level of the swim lane chart.
