ABSTRACT
Process control includes establishing and maintaining standard work so organizations can sustain an efficient level of consistent performance. The objective of process control is to ensure that the process remains stable and capable of consistently delivering acceptable products and services to customers. Process control is achieved by deviation management. Deviation management is a relatively simple concept that is not always easy to implement since it takes a structured and disciplined approach to deploy and maintain it properly. Deviation management involves the activity of continuously monitoring process performance to standards, looking for deviations from process inputs and expected outputs. Deviation management consists of four essential activities: identification, investigation, correction and follow-up. Process control requires a set of disciplined routines to ensure compliance to product and process performance parameters. Routines for process control are expected to include activities intended to prevent current process performance from reverting to its previous, less desirable state.
