ABSTRACT
This chapter creates the management system framework required for developing a culture that delivers the new results an organization needs to achieve. Organizations that achieve the performance excellence status align and integrate their leadership, strategy, customers, measurement, analysis and knowledge management, workforce, and operations to produce the best overall results. The Kumar Management System comprises fourteen guiding principles and twenty-two sustenance elements to support an organization on their journey to excellence and culture transformation. A word of caution to readers: the elements of the management system are not tools. While the tools are important, what is crucial is the need to ingrain management system elements into the fabric of daily operations to change the behavior of people, a key instrument in organizational transformation. The guiding principles and the sustenance elements of the Kumar Management System were validated at Hospital Heal while implementing their excellence journey of More Time to Care.
