ABSTRACT
Develop a communication strategy that sticks with leaders target audience. Instead, establish standard work, integrate the new way of working into employees' daily work, motivate and recognize staff, and invest in professional development, all of which will give the best return on leaders investment. Understand leaders target audience and plan leaders communication strategy to meet their need. Patients were encouraged to attend huddles along with staff and learn about the work being done to positively impact their health outcomes. To promote standardization, the design of the performance scorecard board mirrored the concept of the four walls of the visual strategy room. The hospital report card, the performance scorecards, the strategy room, the Go See Learn, and the huddle boards are all examples of providing an environment, but the critical component is how leadership takes personal responsibility to be a role model for staff in demonstrating the new way of working in the organization.
