ABSTRACT
Realizing the impact that operational excellence has on an organization, there is a clear movement in leaders considering enterprise-wide models and frameworks for their organizational excellence journey. Remember, an organization's cultural operating system operates by a set of rules that guide employee behavior. For that reason, some of the best practice organizations align operational excellence with human resource function. While some organizations select their deployment approach directly based on any of the best practice models, others create a customized model to suit their organization culture. "Value stream coach," a new position and title created to support the excellence journey, is a full-time dedicated resource taken from frontline operations and seconded for a period of thirty months. The members of the council volunteered to work in small teams and participated in the development of the foundational elements of the excellence journey.
