ABSTRACT
“[…] but with fairness to all involved. Above all, it needs teamwork. Management jargon calls ‘seeking win-win solutions’. I prefer the immortal words of the Dodo in Alice’s Adventures in Wonderland, ‘Everybody has won and all must have prizes’. The prize is enhanced performance in a healthier atmosphere. It will involve deeper satisfaction for clients it will lead to a brighter image and better rewards for a great industry.” 1
