ABSTRACT
This chapter presents guidelines for designing procedural information. It discusses the design of just-in-time (JIT) information displays. These displays should be modular, use simple language, and prevent split-attention effects. The chapter describes the use of demonstrations and instances. Presented rules and procedures are best demonstrated in the context of whole learning tasks. It then discusses three presentation strategies for procedural information, namely, unsolicited JIT information presentation by an instructor or other intelligent pedagogical agent during task performance. The chapter gives guidelines for providing corrective feedback on errors in the recurrent aspects of performance. It then presents suitable media for the presentation of procedural information are discussed, including the teacher who is acting as an 'assistant looking over your shoulder', job aids, and a diversity of electronic tools. The chapter discusses the positioning of procedural information in the training blueprint.
