ABSTRACT
A lack of top management leadership and support, insufficient attention to monitoring progress and inadequate training and support for employees involved also feature as problems. There is good reason to believe that significant changes would benefit from a ‘project management’ approach. Sometimes a manager is selected to concentrate full time on managing a major change. Sometimes a management steering group is established to oversee change. Evidently typical pitfalls in corporate planning are to do with lack of top-line management involvement; lack of clear goals; lack of flexibility in planning, and a failure to monitor and review performance against plans using the targets set as standards. In Money Matters plc the group management team has accepted responsibility for implementing changes. All managers and staff have been interviewed or have responded to a survey. The group manager has presented the findings and the implementation plan to managers and staff.
