ABSTRACT
The rationale for accountability emanates from the concept of hierarchical goals. Monetary incentives are the talked about, but the existence of elaborate schemes for non-monetary rewards in many companies suggests that they too are very popular with employers and employees. The precise contribution of every member of the vast supporting cast is often extremely difficult to ascertain, and yet their collective role is vital, and the absence of due recognition and participation in bonuses and extra pay may well lead to justifiable resentment and frustration. The organization is anxious to ensure that employees follow all the laid-down procedures, in relation to their work, in relation to each other, and in relation to customers. The ultimate reward for excellence is, of course, promotion, which combines monetary and non-monetary rewards and is perhaps the most desired form of recognition by all ambitious employees.
