ABSTRACT
This chapter discusses the members of author new health-care management class to share stories about their experiences, an obstetrician told one about the time when, as a resident, he was shuttling between the wards of different hospitals. One stood out: he and his colleagues "loved working there." It was a "happy" place, thanks to a head nurse who cared. he was understanding, respectful of everyone, intent on promoting collaboration between doctors and nurses. Managing without soul has become an epidemic in society—managers who specialize in killing cultures at the expense of human engagement. The worst of it is also mean-spirited—bullying people and playing them off against each other. One person, bullied for years by a nasty boss, said, "It's the little things that wear you down." These managers care for nothing but themselves. Lisa is in England, and so after the meetings we went travelling in the Lake District, a great place to hike.
