ABSTRACT
In this chapter, the author is primarily concerned with describing claims men as he came to know them in the course of his research. He explores the background, selection, and training of adjusters, and describes their attitudes and opinions. The author analyzes the problems and pressures derived from supervisors, colleagues, insureds, and other people met in the course of daily rounds. Bureau adjusters ought to be very similar to house adjusters, since the bureaus are in effect claims departments for several companies. Independent adjusters may operate under rather different supervisory strains. The house adjuster and the independent are also differentiated by the fact that the former has a certain amount of opportunity to climb the organizational ladder into the higher management of a large corporation. The attitudes are reflected in the way in which the adjuster performs his job. He believes in the validity of the formal law and endorses its assumptions concerning fault.
