ABSTRACT

The girls working in the Clerical Agency do not dislike their jobs more than the employees in other large-scale administrative organizations dislike theirs; but a general climate of apathy and social isolation such as prevails in the branch is very uncommon. Kind of solidarity that does develop is expressed against the higher-ups and the formal structure of the Agency. The lack of enthusiasm must be viewed in relation to the numerous social activities outside the branch that the girls report having. The fact that interpersonal relations are confined to interactions within the small work team seems natural in such a system of work organization, considering the lack of interdependence between the teams, the pressure for productivity, the shift system, and the importance of overtime. There is a definite contrast between employees' attitudes toward work and their job and their attitudes and behavior in terms of social participation within the organization.