ABSTRACT
The organizational definition needs to identify positions and their general functional responsibilities and authorities. Extensive layering in the organizational structure tends to reduce the flexibility of the organization, increase the cost of operation, and insulate upper management from the people who actually produce the products and services for the organization’s customers. Skills, tools, and information are essential elements in the success of an organization. The term structured teams refers to teams which have been formally established, have a trained team leader, and are comprised of team members who are trained in team problem solving process and techniques. Procedures provide the primary mechanism for management to ensure that there is a common understanding of the organization’s focus and quality system, and that the organization’s activities are in control. Major changes could result in considerable attitude damage in those who have to rewrite otherwise good procedures, and require considerable resources.
