ABSTRACT

This chapter offers to help Web content creators to ensure that the material provided at their sites is accessible and easy to use. It addresses how to effectively facilitate interaction with users’ site and provides checklists relating to the following: consistent and effective use of navigational aids; appropriate use of nontext features such as graphics, frames, sound, and video; effective handling of interaction and transaction features; methods to help ensure user site functions well. Navigational aids are elements that help a user locate information at a website and allow the user to easily move from page to page within the site. Nontext features include a wide array of elements that require the user to have additional software or a specific browser to utilize the contents of the page. Interaction features are mechanisms available at a website that enable a user to interact with the person or organization responsible for the site.