ABSTRACT
In the previous two chapters we have discussed two groups of skills: regulating skills, whose purpose is to guard the useful progress of the conversation, and listening skills, whose purpose is to let the other person know as clearly as possible that you are listening. In many situations, you will not only want to listen, but you will also have to express your opinion or to say what you think. In this chapter we focus our attention on a number of so-called ‘sender skills’. We make a distinction between skills where you take the initiative and skills with which you react to someone. An example of the first is giving information; an example of the second is reacting to criticism. Table 3.1 gives an overview of the different skills that will be elaborated upon in the following sections.
