ABSTRACT

This chapter talks about the relationship between analytics, strategy, and management control systems. It presents different kinds of organizations and recommends an open-minded and different way of looking at organizations. The variety of development of strategies and the options of business models affect directly all dimensions of the organizational design and management control systems. The chapter provides the relationship of the organization to management control systems. Management control systems under the analytics process require a clear connection with measurement systems that include metrics with and without risk factors in their definitions. The chapter also presents some of the links between key performance indicators (KPIs) and key risk indicators related to the development of a management control system. The analytics process is related to the way to reduce risks related to that KPI and, at the same time, to the analytics knowledge creation to understand how the market share can be affected by market factors and competitive conditions of the organization.