ABSTRACT
There are dozens of tools in the lean toolbox. Most are pretty easy to learn how to use. Some are often conceptually misunderstood and therefore often energetically misapplied. The goal for this chapter is to pull out a few of these tools and share my ideas about making them work better and/or longer, making your people better at their jobs, getting them more engaged, and more likely to create the kind of workplace you’re going to need in the future.
