ABSTRACT
To enter the Control phase, an improvement has to be shown and documented. The Control phase is also responsible for showing a plan to sustain the process improvement. The first activity in the Control phase is to articulate the improvement in dollars. The second activity in the Control phase is to develop a sustainability plan. The Control phase includes normal activities done whenever a project is closed, such as recording the best practices or notifying team members and the company that the project has been completed. The Control phase is about developing and capturing best practices. The term is used frequently in the fields of health care, government administration, education systems, and project management. The control process involves quality and statistical concepts that have existed for decades. However, the advent of quality control software makes the process simple enough for anyone to perform.
