ABSTRACT
On a scale of 1–10, where 1 is difficult and 10 is easy, how do you feel about criticism and complaints – (1) giving them and (2) receiving them – with the following people:
a member of your family?
a friend?
staff at a small cafe?
management staff at the place where you work?
the management of a large chain store?
the management of a large organisation such as a school or hospital?
