ABSTRACT
This chapter analyses the second case study of EUPM’s police reform, the implementation of a model record-keeping system for public complaints. It hence tests the compliance framework detailed in the Introduction chapter on the empirical case of EUPM police reform. It explores local officers’ compliance with the reform and their motivations for doing so using the tripartite compliance framework. It finds that legitimacy is a key mechanism for ensuring compliance particularly for the senior ranks of the local police. It confirms the mechanisms of the framework as coercion, reward-seeking, and legitimacy only influence compliance via the specified intervening variable.
