chapter  Session 6
32 Pages

Communicating effectively and being assertive

Communication is fundamental to relationships, expressing feelings, handling conflicts, expressing love and affection, influencing other people's opinions, getting things done and getting needs met. To communicate effectively requires that individuals learn and master some basic communication techniques. Good communication involves both giving and receiving information; therefore the ideal communicator needs good verbal skills and also to be a good listener. Communication and behaviour can be divided into three styles: submissive, assertive and aggressive. It is sometimes necessary to stay with the assertion and acknowledge the other person's feelings or situation. Facial expressions are a most effective way to provide people with feedback when listening. Standing or sitting exactly facing each other is the most direct way for people to place themselves when talking. Body language is not easy to read and everyone makes errors of judgement from time to time.