ABSTRACT

This chapter discusses social approaches to learning with that which comes from machines – a kind of 'cybersocial' approach to learning. It also describes beehives as complex adaptive systems but the Tiffin system has been a gold standard of complexity management for 125 years that most organisations struggle to beat. One of the best examples of almost perfect enterprise-level learning in humanity is the Indian 'Tiffin' system of lunchbox deliveries. Peter Senge's describes the concept of a 'learning organisation', an enterprise that continually transforms itself. Building on the work of Argyris et al., expounded in their book Organisational Learning, the concept has properly come of age in an era of digital disruption. In an age where the half-life of learning is in free fall, Peter Senge's concepts of 'unlearning' and 'relearning' become more important for enterprises, especially ones that have strong embedded cultures.