ABSTRACT
This part introduction presents an overview of the key concepts discussed in the subsequent chapters. The part concentrates on the work of leadership: how a leader creates a culture, how a leader works with policies and systems, and how work is properly assigned. It also looks at teamwork. The part provides practical guidance as to what makes a good team member and how she or he can contribute to their team and the purpose of the organisation. It provides practical guidance as to what makes a good team member and how she or he can contribute to their team and the purpose of the organisation. The part aims to clarify not only the meaning of these terms but also how to go about creating a culture of working effectively with others and reducing frustration and wasted effort through clarity of mutual expectations.
