ABSTRACT
A positive organisation is one where each person's skills and ability matches the work they are required to do. The chapter outlines a model of human capability to work in terms of five elements: knowledge, technical skills, social process skills, mental processing ability and application. Concept of human capability has been developed and refined by experience and practice. Many organisations do not have a shared concept of human capability. They will talk of experience, education, training, interpersonal skills but do not have a coherent articulation of capability. Social process skills are those skills that give the ability to observe social behaviour, comprehend the embedded social information and to respond in a way that influences subsequent behaviour productively. Perhaps the least familiar of the elements that make up our formulation of human capability is mental processing ability. People may be very able in terms of mental processing, very skilled in managing social processes.
