ABSTRACT
Nurturing a spirit of commitment toward work within each individual is essential to increasing product quality and productivity. However, this level of daily commitment cannot be calculated and reported out in the final financial reports of your organization. Personal Education Center for Kaizen (PEC) uses a method of measuring worker's commitment by assessing their morale. It defines a workplace with a high level of morale as follows: people greet each other with a loud voice and good choice of words; people move briskly and with a purpose; and people have a purpose and goal. A healthy greeting in the morning can break the ice and instantaneously change the atmosphere of a workplace toward a more positive state. This chapter gives greater detail by providing a few examples of how these principles of morale helped improve real companies.
