ABSTRACT
This chapter provides hope for campus-wide attention to incivility and bullying. Managerial response to bullying not only determines administration's perspective on the issue but also influences how targets and bystanders/witnesses respond or how they eventually, over time, become socialized to respond. Complicating administrative response, however, is the fact that bullies differ in their negative behaviors. The process of institutional administrations helping targets deal with their bully and a bully culture include: attending to the whole problem and what might be causing it; making sense of it by asking questions and noticing before and after behavior pattern differences; and amassing a toolbox of available leadership strategies that address bullying. It deals with the bully as well as the target and revamping departmental unity to stop current bullying/incivility and prevent future bullying/incivility. The chapter offers multiple suggestions that assist with bully awareness and policy formulation which promote civility and healthy work environments that attempt to dismantle the bully culture.
