ABSTRACT
One of the continual challenges facing crew resource management (CRM) training is to encourage more consistent communication between flight and cabin crew, particularly in managing critical safety events. It is now well recognised that the integration of flight and cabin crew in CRM training helps to improve the level of cabin crew technical knowledge and clarify the different roles and responsibilities of all aircrew. Like Qantas, most airlines now conduct emergency procedures (EP) training with the emphasis on one crew rather than two. Despite the benefits of operational debriefing, corporate history has demonstrated that the standard of operational debriefing, provided by flight crew, within Qantas, has been inconsistent. One of the difficulties involved with encouraging a higher standard of operational debriefing, amongst aircrew, is dealing with differences in perception regarding the definition and purpose of operational debriefing. For example, operational debriefing is sometimes confused with psychological debriefing.
