ABSTRACT
As the ubiquity of information and communications technology (ICT) usage extends beyond stationary desktops to mobile laptops, smart phones, and other devices, updated research is important in guiding researchers and practitioners alike on managing the growing network involving the Internet of People, Things and Services. This chapter examines in particular cyberloafing—a consequence of ubiquitous access to the Internet on multiple ICT devices. Cyberloafing refers to using the Internet at the workplace for personal matters such as checking personal emails, engaging in social media activities, and online shopping. Our study offers management an alternative to dealing with cyberloafing in the complexities of an IoPTS workplace by examining the positive effects cyberloafing can have on productivity through helping behavior, or organizational citizenship behavior (OCB). Implications for management are discussed.
