ABSTRACT
A business process management system (BPMS) is a piece of software, and without a methodology/framework, skilled resources to use it and a genuine commitment from organizational leadership, it is useless: remember the saying "a fool with a tool is still a fool''. A management discipline focused on using business processes as a significant contributor to achieving an organization's objectives through the improvement, ongoing performance management and governance of essential business processes. As a management discipline, business process management (BPM) requires an end-to-end organizational view and a great deal of common sense throughout the organization. The BPM roof holds it all together by providing the organizational-wide process-focused culture and governance structures resulting in managing the organization via its business processes. The BPM roof provides the sustainability for all BPM activities. A large telecommunications organization had spent a year and many millions of dollars establishing BPM foundations within the organization.
