ABSTRACT
This chapter focuses on how and where business process management (BPM) should be embedded within the organization. It takes the elements of the Foundations and Enablement phases and the BPM maturity of the organization and applies them to various organizational BPM structures. The chapter also deals with the "roof" of the BPM House—Organization Sustainability and Performance Management. One of the most challenging parts of BPM is to ensure that the accountability and responsibilities of the processes are clearly and appropriately assigned. The positioning of a formal BPM group in an organization is a clear indication of the BPM maturity of the organization. The challenge with BPM is that most organizations have heard and tried the promise of process improvement and continuous improvement before. The business case for maintaining and building BPM expertise and experience in the form of a permanent BPM group should be very strong.
