ABSTRACT
The chapter provides a brief and selective overview of the structure and components included in a holistic and contemporary model that facilitates the assessment of business process management (BPM) maturity. It looks at the value proposition of a business process management maturity (BPMM) model and how different maturity stages can be represented within such a model. The BPMM model extends and updates earlier maturity models by addressing the requirements and complexities identified within BPM in a more holistic and contemporary way. The chapter presents a new maturity model developed specifically for BPM, and details the objectives and core framework of this model. It focuses on the major characteristics of the model as represented by six critical success factors and their underlying capability areas. The chapter discusses how the BPMM model can be applied within an organization to drive improved operational performance. It provides the justification and support for the model development.
