ABSTRACT
Successful business process management (BPM) implementations have clearly shown who needs to drive BPM, and have identified the critical success factors. Process management is the management and organization of processes crucial for reader's business. Processes need to be as efficient and effective as possible. This can be achieved by periodic projects or larger-scale projects to significantly reinvigorate them by introducing innovation. Either way, processes can only be sustained by ongoing management and measurement. BPM projects are complex business activities that require a defined, structured and organized approach to their implementation. The most important criterion for success is not to have the best "looking" process models or solution, or the most sophisticated process modeling and management tools. The most important criterion for success is that the organization actually uses the BPM solution, and that the desired results are being achieved or exceeded. BPM implementation and success is all about balance and cohesion within the organization.
