ABSTRACT
This chapter focuses on intergenerational tensions in the workforce. The multigenerational workforce has garnered widespread attention that primarily focuses on comparisons between the generational groupings and the distinctive generational differences that often create tensions among the cohorts. The chapter examines the concept of work values and generational profiles and discusses its critical relation to the development of tensions in the workplace among and between generations. Generational differences in work values can affect the perceived fit of employees with the organization. Work ethic is another major workplace value that often results in conflict among generational cohorts in the workplace. The chapter provides empirical data on generations in the workplace and presents a diversity model that focuses on generational differences in the workforce, and deals with strategies for managing intergenerational conflict. Managing intergenerational conflict involves a variety of methods, including practical applications such as minimizing the personal generational framework, building knowledge and skills, and dealing with work–life preferences.
