ABSTRACT
When clients first entered the process, they were asked to complete a pre mediation form that attempted to ascertain the existing levels of conflict and co operation in the relationship and the emotional state of the client. Mediators then completed an intake form for each couple, detailing demographic information, the issues of concern to the couple and the reasons for the breakdown of the relationship. An outcome form was completed by the mediators at the close of mediation, describing either the agreement reached or the reasons for the failure to reach a consensus. Each client was asked to complete a post-mediation questionnaire, measuring their level of satisfaction with the process and the degree to which, if any, their perceptions had altered as a result of their participation in mediation.
