ABSTRACT
In the 1998 Transport White Paper (DETR, 1998) the UK government set out its integrated transport policy. Integration referred to a number of policy aspects including ‘integration within and between different types of transport - so that each contributes its full potential and people can move easily between them’. To support this the White Paper included a target to produce a national public transport telephone information system by 2000. This has been delivered, continues to be developed and is now called ‘traveline’. It provides impartial journey planning information about all surface public transport services throughout England, Wales and Scotland - with buses, coaches, trains, trams, metro and underground available now and ferries being added progressively. Delivery of the service via the web is now also going forward (https://www.traveline.org.uk/).
