ABSTRACT
Change in library and information services is different in nature and greater in extent than ever before. A form of discontinuous change is seen in the emergence of organisations which span different cultures and modus operandi. It imposes the requirement to manage disparate parts of what are new organisations, but to manage in ways which create unity without uniformity and which allow diversity to flourish within a common ethos and to a common end. Management will be based on providing information about the entire organisation and in return knowing how this information is being used and what is happening as it is being applied. Any attempt to seriously predict the course and implications of technological change is facile and amounts to no more than uttering platitudes. The chapter describes organisational learning, skills, competition, the physical dimension, and the social dimension.
