ABSTRACT

This chapter examines the security surveillance centers in various industries. Security surveillance centers are sometimes referred to as monitor rooms, dispatch centers, surveillance rooms, and so on. Expanding the role of the security surveillance professional is a positive approach in combating a tough economy and can help recession-proof and solidify the role of a security surveillance center in progressive-thinking organizations. The return on investment (ROI) of the implementation of a security surveillance center should be clearly explained to leadership. With the addition or expansion of a security surveillance center, including overt cameras, signage indicating that closed-circuit television (CCTV) is in use displayed on the perimeter, parking lots, stores, and so on, wrongdoers will be passively advised not to commit undesirable acts on the premises. Since security surveillance centers are computer based, the IT department has a significant role in the installation, operation, and ongoing growth and protection of the security surveillance center systems.