chapter  5
32 Pages

Decision-Making in Organizations

The task of administration is so to design this environment that the individual will approach as close as practicable to rationality (judged in terms of the organization's goals) in his decisions. HERBERT A. SIMON

An organization is a collection of choices looking for problems, issues and feelings looking for decision situations in which they might be aired, solutions looking for issues to which they might be the answers, and decision-makers looking for work. JAMES G. MARCH

An administrator often feels more confident when 'flying by the seat of his pants' than when following the advice of theorists. CHARLES E. LINDBLOM

It makes more sense to talk about participative and autocratic situations than it does to talk about participative and autocratic managers. VICTOR H. VROOM

An organization can be considered as a set of games between groups of partners who have to play with each other. MICHEL CROZIER

Hierarchy is divisive, it creates resentment, hostility and opposition. ... Paradoxically, through participation management increases its control by giving up some of its authority. ARNOLD S. TANNENBAUM

Although writers have considered a range of aspects of organizational functioning, there has been a continuing school of thought which maintains that it is the analysis of decision-making which is the key to understanding organizational management processes.