ABSTRACT
The rise of digital governance is fundamentally powered by the new capabilities introduced by advances in information and communication technologies (ICTs) such as social networking platforms and services, smart phones/devices, internet of things (IoT), big data, and artificial intelligence. Citizens and governments around the world are witnessing an unprecedented level of connectedness, user involvement, mobility, usability, and personal computing power. The confluence of citizens’ increasing demand to interact with government via a growing array of digital channels and governments’ efforts to provide citizen-centric online services raises challenges to 21st-century public managers. The question is no longer whether we will engage in digital governance or not; the challenge is how modern public managers can best create public values via the implementation of strategic digital governance initiatives. Public managers need to first understand the context of digital governance as the initial step in addressing that challenge.
