ABSTRACT

Providing human service through markets is inherently problematic. Quality care is critical and unsatisfactory human service greatly influences people’s quality of life. Yet, profit for human service providers is essential for sustainable service provision. This book focuses on striking a balance between human services’ need for quality assurance and market providers’ need for profit.

chapter |11 pages

Introduction

The human service age and new economics

part I|55 pages

Care market model for the human service market

part II|82 pages

Performance measurement for the human service market