ABSTRACT
This part introduction presents an overview of the key concepts discussed in the subsequent chapters. The part establishes how the human service market should be designed in order to maintain capacity and ensure service quality. It identifies problems with the existing market model, and then presents an alternative, the care market model (CMM), to establish how the human service market should be designed. The term "market model" indicates a market design that directs market competition in terms of care quality. The origin of the problems with the existing market model is that discussions on the market design have taken place separately in the respective fields. The part presents a new care market model as an alternative to the existing market model that encapsulates the problem of low-quality long-term care by understanding this change to the environment for using data on Japan's long-term care market, which assumes universal care. In the CMM the providers compete for a better quality of service.
