ABSTRACT
Introduction Management's 'external' relations with four sets of people are dealt with in one chapter, whereas customers and the State each had chapters to themselves. This is reasonable. Relations with customers, and State authorities dominate the airline business. It has long been axiomatic that in business the consumer is sovereign: airlines are no exception. But in the airline business, if consumer is Sovereign, the State is Consort. The situation is more complex for international airlines that must work with many sovereign States.
